If you own an HP laptop or desktop calculator, y'all may have encountered the "HP Software Framework is not installed or not running" error. This error often appears when using your function (Fn) keys to perform tasks similar adjusting the volume, the effulgence, or putting the reckoner to sleep.

When this message pops upwards, the championship might exist HP Hotkey Support or HP Hotkey UWP Service. Both refer to drivers that come up pre-installed on HP computers and enable Hotkeys to run.

Here'south how you fix the error.

What Are Hotkeys?

At that place are many Windows keyboard shortcuts that can make your life easier when you spend a lot of time in forepart of your screen, especially if you don't like using your mouse. Shortcuts relieve time and increment productivity, and hotkeys are no exception.

When paired with the F n cardinal, hotkeys are keys that permit y'all to perform special functions without going into the settings.

For case, you might use F n + F6 to increase brightness, F due north + F10 to mute your microphone, and F n + F4 to switch between external displays. These keys take a box around a symbol, give-and-take, or number to highlight their special function.

Hotkey functions and locations vary on different models, so check your user manual if you're not certain what your hotkeys do.

hp software framework error message

Commonly, hotkey drivers are pre-installed and run automatically on startup, but sometimes they volition unexpectedly quit running and need to be re-installed. This is what causes the HP Software Framework error that you see to a higher place.

This may happen when you update drivers or install new programs, or during automatic Windows Updates. Fortunately, it's an easy fix. You don't even have to uninstall the sometime driver start.

Method ane: Install the HP Back up Banana

When the error message pops up, yous're prompted to install the HP Software Framework from the link provided. Unfortunately, this link doesn't work. The expert news is the HP Back up Assistant will piece of work in its place.

Head to the HP Support Assistant folio. Click the Download HP Back up Assistant button to install.

Screenshot of HP Support Assistant Page

Once the file is installed, restart your reckoner, and your hotkeys should be functional again.

Method two: Install the HP Hotkey Support Driver

If your hotkeys still aren't operating properly, expect for specific driver files on the HP Website: HP Hotkey Service and HP Hotkey Service UWP.

To detect the correct driver for your figurer, yous'll need to detect the verbal model of your device. If the model number isn't printed on your casing anywhere, you lot can easily find it in your system information.

Search for System Information from the Start carte and open the matching result. From this new window, locate your model number.

Screenshot of System Info

Once you've plant your computer'south model number, become to the HP Back up Website to find the commuter y'all need. Scroll down to identify your product and enter your model number. Then click on the Software, Drivers, and Firmware tab. This volition bring up a list of drivers compatible with your device.

Click on Software-Solutions. Look for HP Hotkey Support and click Download. Follow the on-screen instructions to install the software.

Screenshot of HP Driver List

When the file installation is consummate, restart your figurer, and your hotkeys should be working over again.

Is There Any Reason Why I Shouldn't Download Hotkey Support?

Some users think of the HP Framework Support and the Hotkey Support software every bit bloatware or unnecessary software bundled with their computer and may want to get rid of information technology. HP advises confronting uninstalling these drivers, as your system may not work properly if you lot do. If you lot feel the HP back up software slows your device down, yous can choose to forestall information technology from opening on startup. That way, information technology is yet available if you need it.

Here's how y'all tin change the startup settings:

  1. Blazon Services into the Windows search bar open up the matching event.
  2. Locate and right-click on HP Hotkey UWP Service.
  3. Click Properties.
  4. Under the Startup Type dropdown menu, select Disabled.

If yous've disabled Hotkey Support but later wish to turn information technology back on, simply follow steps one and two, then right-click on HP Hotkey UWP Service, and click First.

An Easy Set up for HP Hotkey Error Messages

If your hotkeys accept of a sudden stopped working, or if y'all're seeing the HP Hotkey Support or HP Hotkey UWP Service errors, downloading the appropriate drivers should get your hotkeys dorsum up and running in but a few minutes.

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About The Author

Shari Talbot (17 Manufactures Published)

Shari is a Canadian freelance technology, education, and existent estate writer, and a regular contributor to MakeUseOf.

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